Sultan Bin Abdulaziz Humanitarian City - patient care

Admission Criteria

INPATIENT

The patient is:
- Medically stable.
- Responsive to verbal and /or visual stimuli.
- Mentally alert enough to participate in the rehabilitation program.
- Pre-morbid function indicates a potential for rehabilitation.
- Expected to improve in a reasonable amount of time.
- Adequately insured or have resources to cover the cost of treatment.
- In possession of a viable discharge disposition plan.
- In need of medical supervision by a physician with specialized training in rehabilitation and must require twenty-four (24) hour nursing and other rehabilitation services.
A patient in the rehabilitation program must demonstrate impairment in two (2) or more of the following:
- Cognitive function (attention span, memory, intelligence)
- Communication (aphasia with major receptive or expressive dysfunction)
- Continence (bowel and bladder)
- Mobility (transfers, walking, climbing stairs, wheelchairs, braces, prosthetics)
- Perceptual motor function (spatial orientation, depth or distance perception)
- Self-care activities (drinking or eating, dressing, maintaining personal hygiene)
- Self-safety (patient is likely to suffer medical complications, or patient cannot safely live independently)
The patient must need all of the following services:
- Close supervision by a physician.
- Twenty-four (24) hour skilled rehabilitation nursing care or supervision.
- At least three (3) hours daily physical, occupational, speech therapy, and/or psychotherapy.
- Interdisciplinary team evaluation weekly.
The following patients will not knowingly be admitted into this facility:
- Patients who have displayed or threatened to display severe behavior that may endanger themselves, other patients, or hospital personnel
- Patients with suicidal tendencies
- Patients with drug addiction (severe cases)
- Patients with active tuberculosis
Discharge Criteria
The patient will be discharged when:
- The medical/ clinical condition is not stable enough to permit relative continuity of an intensive program.
- Team goals have been met.
- There has been no significant functional improvement for two (2) consecutive weeks.
- There is no longer the requirement for the intensity of inpatient services, and can reach goals through outpatient therapy or home health care services.
- The patient refuses to participate in the therapy program on a regular basis, preventing progress toward stated goals.
- Acute hospitalization is required.

DAY HOSPITAL/DAY TREATMENT

Day Treatment Admissions Criteria:

Patient must be medically stable and able to tolerate the intensity of at least three hours of therapy per day.
Patients ranging from pediatric to geriatric will be accepted (pediatric patients may require accompaniment by a parent or guardian).
Patient has potential to make functional gains at least every two (2) weeks,
Family willingness to be involved in program.

Discharge Criteria for Day Treatment.

When the patient's medical/clinical condition is not stable enough to permit relative continuity of an intensive program.
When the patient is independent or when functional improvement has been demonstrated that meets team goals.
Progress is sufficient over a period of time.
When patient no longer requires two or more therapies.
When patient refuses to participate in the therapy program on a regular basis.

OUTPATIENT

Outpatient Admission Criteria:

# Patient must be medically stable.
Patient will be free of severe behavior disorders or pre-injury psychiatric disorder, which may interfere with rehabilitation treatment.
Patient requires only 1-2 therapies.

Outpatient Discharge Criteria.

When the patient's medical/clinical condition is not stable enough to permit relative continuity of an intensive program.
When the patient is independent or when functional improvement has been demonstrated that meets therapy goals.
Progress is sufficient over a period of time.

Patients may move into different programs and/or levels as they meet the appropriate admission and discharge criteria.

Functional Restoration/Chronic Pain Management
Brain Injury
Pulmonary

DIAGNOSES Generally primary admitting diagnoses include, but are not limited, to the following:

Stroke
Spinal Cord Injury/Disease (recent or old)
Congenital Deformity
Amputation (recent or old, major upper or lower extremity)
Major multiple trauma (Musculoskeletal)
Fractured femur (hip or major traumatic)
Brain Injury (traumatic or non-traumatic)
Severe deforming polyarthritis/ rheumatoid
Neurological Disorders (multiple sclerosis, motor neuron disease, polyneuropathy, muscular dystrophy, Parkinson's, polio, myopathy, and Guillian-Barre).
Status post burns (with musculoskeletal complications)
Major joint replacement
Debilitation
Chronic pulmonary conditions
Chronic pain
Patient will be free of severe behavior disorders or pre-injury psychiatric disorder, which may interfere with rehabilitation treatment.
Patient requires only 1-2 therapies.

Visiting Hours

Visiting hours are from 4.00pm until 9.00pm.

Accommodation/ Transitional Housing

Accommodations at Sultan Bin Abdulaziz Humanitarian City

There are a wide range of accommodation styles to match the patient's needs such as follows:

VVIP Rooms
VIP Rooms
Isolation Rooms
ICU
Private Rooms
Semi-Private Rooms Each room is equipped with a television and a telephone.

International Patients Center

International Patients Center
This center organizes appointments and visits for patients and their families from outside the Kingdom of Saudi Arabia , who prefer to be treated with the highest quality of Rehabilitation Services at the Sultan Bin Abdulaziz Humanitarian City .
For further information, please contact (+966 1) 562 0000 extension 3188.

Patient’s Rights and Responsibilities

PATIENT AND PATIENT FAMILY'S RIGHTS AND RESPONSIBILITIES WILL INCLUDE:

Receiving the care necessary to help regain or maintain the patient's maximum state of health and, if necessary, cope with death.
Expecting personnel who care for the patient to be friendly, considerate, respectful and qualified through education and experience, and to perform the services for which they are responsible with the highest quality of service.
Expecting full recognition of patient individuality, including privacy in treatment and care. In addition, all communications and records will be kept confidential. Completing information, to the extent known by the physician regarding diagnosis, treatment, and prognosis, as well as alternative treatments or procedures and the possible risks and side effects associated with the prescribed treatment.
Being fully informed of the Scope of Services available at the facility and for provisions required after regular working hours and emergency care, and related fees for services rendered.
Participating in decisions regarding the intensity and scope of treatment. If the patient is unable to participate in these decisions, the patient's rights shall be exercised by the patient's designated representative or other legally designated person.
The refusal of treatment to the extent permitted by law and to be informed of the medical consequences of such a refusal. The patient accepts responsibility for his or her actions should he or she refuses treatment or not follows the instructions of the physician or facility.
Approval or refusal of the release of medical records to any individual outside the facility, except in the case of transfer to another health care facility, as required by law or third-party payment contract.
Being informed of any human experimentation or other research/educational projects affecting his or her care or treatment and refusing participation in such experimentation or research without compromise to the patient's usual care.
Expressing grievances/complaints and suggestions at any time.

Changing primary or specialty physicians, dentists, therapists or Rehabilitation team members if other qualified physicians, dentists or Rehabilitation team members are available.
Being fully informed before any transfer to another facility or organization.
Expressing those spiritual beliefs and cultural practices that do not harm others or interfere with the planned course of medical therapy for the patient.

The right to be pain free or have his or her pain controlled through the use of prescribed analgesics.
The right to a daily nursing assessment and alteration in analgesics to control pain when necessary.
The right to notify any staff member of a violation of rights.

For further information, please contact (+966 1) 562 0000 extension 3188.

THE PATIENT IS RESPONSIBLE FOR:

Being considerate of other patients and personnel and for assisting in the control of noise, smoking and other distractions.
Respecting the property of others and the facility.Reporting whether he or she clearly understands the planned course of treatment and what is expected of him or her.Keeping appointments and, when unable to do so for any reason, for notifying The City.
Providing caregivers with the most accurate and complete information regarding present complaints, past illnesses and hospitalizations, medications, unexpected changes in the patient's condition or any other patient health matters.
Observing the prescribed rules of the facility during his or her stay and treatment and, if instructions are not followed, forfeits the right to care at the facility and accepts responsibility for the outcome.
Promptly fulfilling his or her financial obligations to the facility.Requesting medication when needed and communicating the effectiveness/ ineffectiveness of pain medications to the nurse on duty.

THE OUTPATIENT REHABILITATION SERVICES PATIENT RESPONSIBILITIES WILL INCLUDE:

Adherence to appointment time. All patients will be seen according to their scheduled time. Services may not be provided if patients are late to their appointments. If patient is late for more than 30 minutes, he/she may not be treated.Info rming Outpatient Rehabilitation as soon as possible if appointment time cannot be met.Rescheduling another appointment when the original appointment has been cancelled. If the patient does not show up for appointment for more than two weeks without informing the therapist, treatment will be discontinued and available time slot will be given to other patients in need.
Once discharged or discontinued, outpatient rehabilitation services will no longer be provided. The doctor needs to be seen for another referral.
Bringing all orthotics, splints, helping devices he/she was asked to bring so the therapist can assess him/her.
Paying for all the rehabilitation services unless it is paid by a third party. Payment should be submitted to the receptionist every visit.
Carrying out all home exercise programs as instructed.

Patient Services

Patient & Visitor Guide